The Surface Transportation Board today issued an order directing BNSF Railway Company (BNSF), CSX Transportation, Inc. (CSX), Norfolk Southern Railway (NSR), and Union Pacific Railroad (UP) to correct deficiencies in their rail service recovery plans filed in response to a Board order issued on May 6, 2022. The Board had required these four Class I carriers to develop service recovery plans as a result of the severe service deficits presently permeating their rail networks. The Board is also ordering these carriers to provide additional information on their actions to improve service and communications with their customers as well as additional detailed information to demonstrate their monthly progress in increasing the size of their work forces to levels needed to provide reliable rail service.

The service recovery plans, together with the additional requested information, are crucial components of the Board’s active monitoring of the Nation’s freight rail industry and particularly the Board’s focused efforts to ensure that the large carriers overcome the significant service challenges affecting many rail users and the public.